If you haven’t received your link to your scans, we suggest checking your SPAM email folder as the link may occasionally be filtered there. If you still don’t find it in your spam folder, please reach out to us at [email protected].

Your additional rolls of film are located in the collections tray. To find them, simply click on the three horizontal lines that look like a hamburger icon at the top left, allowing you to access the collections tray and view all your other rolls of film.

We process color film every Friday, so if you drop off your film on Monday, you’ll receive your scans via Photo-60 link by that Friday. If we receive your film on Friday before 4 PM, you will receive the film scans through a Photo-60 link later that same day around 7 to 8 PM. In summary, our turnaround time for C-41 color film is typically less than a week, while black and white film can take up to 4 to 6 weeks. Delivery links are sent out on Fridays between 5 and 8 PM, and if you ordered 4×6 or 5×7 prints, they will be shipped the following week, usually by Monday at the latest Thursday.

We use top of the line commercial class Noritsu S2 and HS-1800 Scanners.

If you only received 2 out of the 3 rolls it usually cause 1 of your rolls of film came out blank or 1 of your rolls of film was Black and White film which takes longer to develop.

If your roll of film turns out blank, we will refund you $4.95, though the refund amount may vary based on any promotional offers applied through our website. Additionally, we will refund any options you selected, such as TIFFs, prints, or extreme scans. Therefore, if you paid $13.95 for a roll, your cost will be reduced to just $9 in the event of a blank roll.

To cancel your order please submit your request within two weeks of purchase. For orders related to film processing and scanning you must redeem them within one year from the order date. To request a refund or cancellation please email [email protected] and include your order number.

Ship all film processing orders to 2602 MORSE LANE WOODBRIDGE, VA 22192. Watch this youtube video on how to ship your film. 

We do not process E-6 slide, Kodachrome or C-22 film.

Negatives for online orders will be processed and returned within three to four weeks. You are welcome to send additional film during this time, so we can ship all your negatives back together, enabling you to pay for return shipping only once.

Yes, at Photo-60 Studio we provide traditional silver halide prints created with our Noritsu 3213 Printer, available in 4×6 or 5×7 sizes, and you can choose between a glossy or matte finish; we also offer the option of adding a border to your prints.

We also have a convenient satellite location for film drop-off at 1311 H St NE in Washington DC. To ensure your film is processed in a timely manner, please note that we ship customer orders to our main Photo Lab in Woodbridge every Wednesday, so we recommend dropping off your film by Tuesday at the latest.

Yes, we can develop your half frame film in either 1-up or 2-up formats. Our standard process involves scanning each frame individually, which is the 1-up option, but if you prefer 2-up scans, simply make that request in the special instructions section of the film processing and scanning products page.